M-F 9am-5pm (EST):
1-800-871-3848
Alternative Balance, LLC, Massage Equipment & Supplies, Hillsboro, NH

FAQ - Support


 Below are the ten most frequently asked Questions and Answers from members and guests.
Have a lot more Questions? Click any of our additional topics below:




MembersNon-Members
How do I retrieve my proof of insurance if I need it again?
At any time you can login to your account center
and go to "my policies". Click the policy you need proof of and
you will see a link to download all your documents.

How do I add an additional insured?
Simply log in to your account. Go to "My Policies" then click
the link to your policy number. Scroll down and you should 
see a button that says "add additional insured". Click and 
then enter required information, submit and then you can
download and/or print your certificate.

How do I edit my contact information?
Once you are logged into your account, go to
"My Profile", edit and save your information.

How do I retrieve my password?
Click the "Forgot Password" link located on the left side of
the screen under the Member Login box. Fill in your email 
address and click "Send Me Reset Password Instructions". 
Check your email account for the email from us to reset
your password and follow the instructions in the email. 

How do I renew?
Step 1 Login to your account 
Step 2 Click "My Policies" 
Step 3 Click most recent policy you want to renew
Step 4 Click "RENEW"
Step 5 Complete new form and make a secure payment with credit card. 
When is my membership and insurance active?
Instantly! As soon as your application and payment is received
your membership and insurance is active.
Applications take less than 10 minutes!

How much does it cost?
We have a flat year rate for individuals which are
students $169yr, part-time $199yr, and professional $229yr. 

What services are covered?
We cover over 300 services in the field of:
Massage TherapyBodyworkEnergyworkYoga Teachers,
Animal TherapiesEstheticiansCosmetologistNail
Technicians
Fitness and Dance.

Can I make monthly payments?
We do not offer payment plans at this time.
Full payment is due at the time of the application.

How do I apply?
Step 1 Click  BUY POLICY on the site menu (left).
Step 2 Complete Form
Step 3 Make secure payment by credit card
Step 4 Submit